Help Center

First, we only operate online. As a consequence, we spare us the costs of local businesses, a big administration and costly logistics. These are all costs that usually fall into the product price, which is not the case with us. 

Secondly, your items are crafted on-demand and shipped directly to you - without intermediaries. For other competitors who do not operate this way, the intermediaries are a necessity and result in higher retail prices because they have to cover those costs. 

• Your potential disadvantage: Longer delivery times of two to maximum four weeks.
• Your advantage: While competitors have to add costs of wharehouses, local businesses, administraion, costly logistics and intermediaries to their retail prices, we sell directly to you and can therefore constantly offer you the best prices with how we operate.
  
  

In short, yes the products indeed have the described quality. The precious metals and gemstones we are using in the production process are 100% real. If you are willing to compromise the longer delivery times, you will soon enjoy premium-quality jewelry at affordable prices!

1. Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry.
   
2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
4. Never expose jewelry to household cleaning products.
5. Never expose jewelry to chlorine swimming pools or hot tubs.

For more extensive guidelines on how to take care of your new KittySensations products, please refer to our guide on how to treat your timepieces. If you still have any questions, you can always drop us a message on social media or contact us via the contact form on our website.

We are offering a 1 year warranty on all our products. Please treat your new timepieces well and we can assure you, that they will last a lifetime. If you have any issues with your product that don't surpass the recommended usage, please contact us as soon as possible.

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1000+ orders a month and 3 warehouse locations. Rest assured, you will get all your items.

Often, tracking numbers will only function on US based domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping to, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

All domestic US based delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office. If your are seeing these issues outside of the US, please contact us and kindly provide your order number. We will get back to you as soon as possible.

Since some of our pieces are handmade-to-order, like our custom made bracelets, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

Current Production Time: 1-2 days

DELIVERY TIMES

USA Customers

International Customers

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

In principle, all items are final sale. 

In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

If you are not in love with your product due to obvious reasons as it being too small or too large, wrong color or even wrong item, please contact us directly and you will get a full refund on the purchase if you are willing to provide details about your request. Please understand that in the case of a refund we are highly interested in your reasons so that we can learn from our mistakes and offer you a better service in the future. 

Please remember that we must be notified before returning any items. Do not ship a product back unless it has been approved. 

If your return request has been accepted, we will give you the details of the return adress. This is due to our three wharehouse with which we are working with to provide you with international shipping. If in any case your refund request has been accepted but you didn't receive any information in regards to the adress you should send you item to, please kindly reply to our response and notify us about the issue.

If your refund has been accepted, we will take care of all the return costs.