Help Center

**Special note: Shipping times may be heavily impacted by the COVID-19 outbreak all over the world. The regulations for the import of products and delivery of parcels are put in place to keep everybody safe. You will certainly receive your parcel, it may take almost double the usual delivery time. Stay safe!**

All our pieces are made-to-order. This means that once your order has been processed, we will start the production of your pieces and then ship them out. 

DELIVERY TIMES

PRODUCTION TIMES

If you would like to know the status of your order, please refer to our order tracking page: Click here

There, you can track your order using your email address and order number. The latter can be found in your order confirmation email.

Note: The above times are estimates. Sometimes there may be delays due to the shipping carrier or international customs sorting, which can result in a shipping time of up to 35 days to major countries.

Some countries, for example Brazil, Chile, Peru and Guatemala, can take up to 10 weeks of shipping due to an extremely lengthy import process.

We strive to make & send every piece as quickly as possible! After sending out your piece, we sadly don't have any influence on the shipping process itself. This means that if your tracking indicates any issues with the delivery (i.e. the delivery man couldn't find your apartment), it's best to reach out to your local delivery company.

You can gladly track the status of your order on this page: Order Tracking

You will need your order number and email address you used to place the order with to track your order.

Rest assured, we didn't forget about your other piece(s)! :)

We don't store completed items. Instead, we send out products as soon as they are manufactured. Some products take longer to make than others, which is why sometimes, we send out different items from the same order in separate packages at separate dates.

This means you could receive items from the same order separately. Don't worry, that's normal.

Don't forget that you can track the status of each of your pieces using our order tracking feature.

You will need your email address and order number to track your order. 

A longer gap in the tracking is normal, don't worry. Due to the parcel not updating until after it's flown out to the destination country, unloaded, cleared by customs and transmitted to a local post office, it's possible that it doesn't update for over 2 weeks (depending on the destination country). 

We can't speed up the customs process or delivery, because we don't have any influence on the shipment itself. We never experience package loss or theft though, so you will receive your item - guaranteed! :)

Be sure to track your order on our order tracking page using your email address and order number to check for updates regularly.

Upon sending out an item, the package gets registered and, in the process, gets allocated a tracking number. It could take up to 2-3 days until the tracking shows any progress though. That's normal, no worries :)

Therefore, if you aren't seeing any tracking history, it's best to give it a few more days. In 99% of the cases, it will show the correct tracking once you come back.

You can track your order on this page: Order Tracking

You will need your email address and order number to track your order.

Sadly, we don't have any influence on the shipment process itself after we sent out your product. Therefore, our shipment guidelines are based on international rates and years of experience.

If you would like to know more about how long your shipment will take, you can always take a look at our section 'How long will it take to receive my order' above. There, you can find an extensive list of areas with according shipping time estimates.

You can also track your order on this page using your email address and order number.

If you haven't placed your order yet, you can gladly contact us and we can discuss the matter. It is important that you reach out to us about before or right after you place the order, because then we can still change which carrier we will use to deliver your package. Express shipping can cost up to $60.

If your item is already on its way, we sadly won't be able to speed up the delivery process because we don't have any influence on the shipment process. We are doing our best to make & send out all the items as fast as possible, but after they have been sent out, we can't get any hold of them anymore. We can't contact the shipment company to increase the shipping speed either.

All domestic US based delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office. If your are seeing these issues outside of the US, please contact us and kindly provide your order number. We will get back to you as soon as possible.

Yes! We love modelling the piece after all kinds of motifs: Dogs, horses, chickens, humans, objects etc. The process of modelling these different motifs is the same and we love doing them just as much as the the ones with cats. 

In fact, around 20% of the orders we get for this necklace do not feature cats, but other motifs. If you would like to see samples of a certain motif, kindly reach out to us via our contact form and we will get back to you with some pendants we recently modelled after, let's say, dogs.

Yes! We love modelling one pendant after 2-3 kitties (or multiple other animals like dogs). You can gladly reach out to us about this and send us the picture(s) you had in mind for the piece. We will gladly get back to you and tell you whether it will work out :)

1. Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry.
   
2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
4. Never expose jewelry to household cleaning products.
5. Never expose jewelry to chlorine swimming pools or hot tubs.

For more extensive guidelines on how to take care of your new KittySensations products, please refer to our guide on how to treat your timepieces. If you still have any questions, you can always drop us a message on social media or contact us via the contact form on our website.

We are offering a 10 year warranty on all our products. Please treat your new timepieces well and we can assure you, that they will last a lifetime. If you have any issues with your product that don't surpass the recommended usage, please contact us as soon as possible.

First, we only operate online. As a consequence, we spare us the costs of local businesses, a big administration and costly logistics. These are all costs that usually fall into the product price, which is not the case with us. 

Secondly, your items are crafted on-demand and shipped directly to you - without intermediaries. For other competitors who do not operate this way, the intermediaries are a necessity and result in higher retail prices because they have to cover those costs. 

• Your potential disadvantage: Longer delivery times of two to maximum four weeks.
• Your advantage: While competitors have to add costs of wharehouses, local businesses, administraion, costly logistics and intermediaries to their retail prices, we sell directly to you and can therefore constantly offer you the best prices with how we operate.
  
  

In short, yes the products indeed have the described quality. The precious metals and gemstones we are using in the production process are 100% real. If you are willing to compromise the longer delivery times, you will soon enjoy premium-quality jewelry at affordable prices!

In principle, all items are final sale. 

In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

If you are not in love with your product due to obvious reasons as it being too small or too large, wrong color or even wrong item, please contact us directly and you will get a full refund on the purchase if you are willing to provide details about your request. Please understand that in the case of a refund we are highly interested in your reasons so that we can learn from our mistakes and offer you a better service in the future. 

For more information, please read our Return Policy.

Please remember that we must be notified before returning any items. Do not ship a product back unless it has been approved. 

If your return request has been accepted, we will give you the details of the return adress. This is due to our three wharehouse with which we are working with to provide you with international shipping. If in any case your refund request has been accepted but you didn't receive any information in regards to the adress you should send you item to, please kindly reply to our response and notify us about the issue.

If your refund has been accepted, we will take care of all the return costs.