Help Center



How long will it take to receive my order?

Where is my order?

I have received certain items, but not all items from my order?

There is a long gap in the tracking, what's going on?

Why isn't the tracking working?

Can you tell me whether my item will arrive at a certain date?

Is there a way to speed up the delivery process?

The tracking says delivered, but I haven't received my order.


Can you model your KittySensations™ Custom Necklace after other animals (dogs, horses, etc...) ?

Can you do the KittySensations™ Custom Necklace featuring multiple cats?

How do I take care of my new items?


Why are our items so affordable compared to competitors?


What is your Return Policy?

Where should I send my return to?

Who pays for the return costs?